The Icemachineclearance team invites you to contact us with any questions. We love what we do and look forward to bringing you the best support possible. We do get busy at times so if you cannot get through, please leave us a message. For the fastest response time, please email us using the secure form to the right or directly to email@example.com. We are very quick to respond via phone and email is monitored almost 24 hours per day. To contact Customer Service, please call us toll-free at 1-866-777-7177.
We currently accept official purchase orders from government agencies including the armed forces and schools. Other purchase orders may be considered. Please contact us to discuss in greater detail. You may fax your POs to 914-560-2297.
We have opened our doors to the public to view our used and refurbished ice machine, refrigeration and restaurant equipment or to schedule Ice maker or refrigeration service call. Since this is our operating facility, we do request that you call ahead to make sure we can give you the proper attention. We are located at 228 Watchung Ave. West Orange, NJ 07052 and service all local areas including New York City.
If you would like to file a service request for a product purchased from us, please click here to log in and you will find the service tab at the bottom right of your screen.
FranklinChef: Please click here
Scotsman: Please click here
Bluestone: Please click here
Manitowoc: Please copy and paste the following link: http://www.manitowocice.com
Hoshizaki: Please copy and paste the following link: http://www.hoshizakiamerica.com
Customer Satisfaction is our Priority!!
We strongly encourage you to research your purchase related to the size and capacity of the machine you are purchasing. Our items are heavy and there are typically return shipping charges for buyers remorse. If you are not satisfied with your purchase, you can obtain a Return Authorization ("RMA") from one of our staff members within 30 days from your products shipping date. All returns and exchanges must be unused, in their original box, include all packing material, manuals and all accessories and returned in the exact same manor that it arrived. (i.e Pallet, Bubble Wrap, Box etc).
Once a request is received, we will send a quote for the return shipping charge. We will then issue the RMA and initiate the pickup unless we permit you to use your carrier. Once received at our warehouse it will be inspected to make sure it is in the same condition that it was shipped. If approved, we will issue a merchandise refund to you within 30 days less all shipping charges that we incurred. We do charge a 15% restocking fee for all handling and testing involved. We will notify you prior to pick-up as part of the shipping quote. If an item has been used or you are looking to upgrade, please contact us for a quote.
ALL MERCHANDISE MUST BE INSPECTED UPON ARRIVAL BEFORE YOU SIGN THE DELIVERY RECEIPT. ONCE YOU SIGN FOR YOUR ITEM(S), YOU ARE 100% RESPONSIBLE FOR ALL DAMAGE AND CLAIMS. WE CAN ONLY ASSIST IF THE SIGNED RECEIPT IS NOTED WITH DAMAGE. THIS IS THE POLICY OF THE FREIGHT COMPANIES AND WANT TO BE SURE YOU ARE AWARE.
Please report damaged merchandise upon receipt to the shipper and to us within 24 hours of receipt. Please call us with this info at 1-866-777-7177 or email us by clicking here.
If the machine you purchased is not functioning properly after installation and under normal use, please refer back to your order to verify warranty coverage. All warranty information is displayed on the website by each item and also printed on your receipt after purchase. For new items, warranty coverage is typically provided by the manufacturer. For other items, the warranty is typically provided by us. Cases must be initiated online by logging into your account and going to your purchase history and following the directions.